Return and Refund Policy
* If you are not satisfied with your purchase for any reason, you may return it for a replacement or refund within 7 Working days of delivery. Please note that we do not offer refunds for products that are simply not to the customer’s liking.
* To ensure a smooth and hassle-free Verification process, we kindly request you to record an unboxing video of your order upon receipt. This video will serve as evidence in case of any discrepancies or issues.
* Please contact our customer care at 7506666500 by call or WhatsApp or email us at support@caseart.in for all your concerns relating to the product received.
* Replacement/ Refund process : If you've decided to return the product back to us, we will issue a return request from the courier on our side. A person will come the very next day to pick up your order. Once, the order is back with us, we'll inspect the product for any damages or use.
If it clears that, we will issue a replacement or full refund, whatever you wish to go for.
* Before accepting shipment, kindly ensure that the packaging is not damaged or tampered. If the Buyer observes the package is damaged or tampered, he/she should refuse to accept delivery and mail Company Customer Care along with details of the order number.
* In cases, where the item/product delivered is received in a damaged condition or the contents are missing, Buyer must inform Company Customer Care within 24 hrs of delivery of the item/product and if the Buyer is unable to do so, then the Buyer would be deemed to have waived all claims in respect of the damaged, missing, tampered, etc goods
* If the return is a result of any act/oversight/negligence of the Buyer and not an error by the Company, the full cost of the merchandise and shipping charges will not be refunded.
* Cancellation process : You can cancel your order before the order has been shipped out. Just reach out to us on Phone/WhatsApp at 7506666500 or email us at support@caseart.in
Once the order is dispatched, unfortunately we would not be able to cancel your order.